Technical Services
Expert installation, calibration, maintenance, and support for every instrument we supply
Supplying world-class instrumentation is only half the job. Tech Solutions provides a full suite of technical services to ensure your equipment performs to specification throughout its working life — from initial installation to long-term preventive maintenance and genuine spare parts supply.
Right from day one
Installation & Commissioning
Proper installation is critical to instrument performance and longevity. Our trained engineers handle the complete installation and commissioning process for every instrument we supply — from site preparation guidance and unpacking through to final performance verification and handover.
- Site survey and preparation guidance prior to delivery
- Professional unpacking, assembly, and mechanical installation
- Electrical connections, utilities hookup, and safety checks
- Software installation, configuration, and network integration
- Performance verification against manufacturer specifications
- Operator handover and initial training on day of commissioning
Fast response, first-time fix
Repair & Troubleshooting
When equipment fails, every hour of downtime has a cost. Our service engineers are trained directly by manufacturers and carry genuine spare parts, enabling fast diagnosis and first-visit resolution for the majority of faults. We support both in-warranty and out-of-warranty repairs.
- Rapid response to breakdown calls — typically within 24–48 hours
- Remote diagnostic support to identify faults before site visit
- Manufacturer-trained engineers with access to technical documentation
- Genuine OEM spare parts sourced directly from manufacturers
- Detailed service reports provided after every repair
- Post-repair performance verification and functional testing
Protect your investment
Preventive Maintenance
Scheduled preventive maintenance extends instrument life, reduces unexpected breakdowns, and maintains measurement accuracy. Our annual maintenance contracts (AMCs) provide planned service visits, priority breakdown response, and discounted spare parts — giving you predictable costs and maximum uptime.
- Scheduled service visits at agreed intervals (typically annual or bi-annual)
- Cleaning, lubrication, and mechanical adjustment of all moving parts
- Replacement of consumable components before failure
- Performance checks and adjustment to manufacturer tolerances
- Priority response for breakdown calls under AMC
- Discounted spare parts and labour rates for contract customers
Traceable accuracy you can trust
Calibration Services
Accurate measurements require calibrated instruments. We provide calibration services for hardness testers, balances, furnaces, and a wide range of other instruments — using certified reference standards traceable to national and international measurement standards. Calibration certificates are issued for all services.
- Calibration of hardness testers (Rockwell, Vickers, Brinell, Leeb)
- Balance and weighing equipment calibration
- Furnace and oven temperature calibration
- Dimensional and surface measurement instrument calibration
- Calibration certificates with full traceability documentation
- On-site and in-house calibration options available
Confident, competent operators
Operator Training
Well-trained operators get better results, make fewer errors, and extend instrument life. We provide structured operator training for all instruments we supply — delivered on-site at your facility or at our demonstration centre. Training is tailored to your specific applications and operator experience level.
- Instrument-specific training for all products we supply
- On-site training at your facility or at our demonstration centre
- Practical hands-on sessions with your own samples and specimens
- Coverage of safe operation, routine maintenance, and troubleshooting
- Training documentation and reference materials provided
- Refresher training available for new staff or after software updates
Genuine parts, fast delivery
Spare Parts Supply
Using genuine OEM spare parts ensures your instrument continues to perform to its original specification. We maintain stock of fast-moving consumables and spare parts for the instruments we supply, and can source less common parts directly from manufacturers — typically within one to two weeks.
- Genuine OEM spare parts sourced directly from manufacturers
- Stock of fast-moving consumables and wear parts held locally
- Parts identification support from our technical team
- Import and customs clearance handled by Tech Solutions
- Competitive pricing with volume discounts for regular customers
- Parts supplied with documentation and installation guidance
How to Request Service
Contact Us
Call or email our service desk with your instrument details, serial number, and a description of the issue or service required.
Assessment
Our technical team will assess your request, provide an estimated response time, and confirm costs before any work begins.
Service Visit
A qualified service engineer will attend your site (or you may bring portable instruments to our service centre) at the agreed time.
Documentation
On completion, you receive a detailed service report, calibration certificate (where applicable), and any warranty documentation.
Need technical support?
Contact our service team for a rapid response to breakdowns, calibration requests, or maintenance enquiries.